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Visiting our pubs – latest information

UPDATED: Friday, 25 September 2020

Our pubs

Have you reopened all Wetherspoon pubs?

We’ve opened most of our pubs, but, based on the most up-to-date government information and circumstances in specific locations, there are some pubs which have not reopened:

  • The Atrium, Birmingham NEC
  • Wetherspoons, Birmingham NEC
  • The Beehive, Gatwick Airport
  • The Flying Horse, Gatwick Airport
  • The London Bar, Gatwick Airport
  • The Sanderling, Glasgow Airport
  • Wetherspoon Express, Stansted
  • The Crown, Matlock
  • The Spinning Mule, Bolton
  • The Robert Shaw, Westhoughton
  • The Silver Penny, Dublin
  • The Forty Foot, Dún Laoghaire
  • The Great Wood, Blanchardstown
  • The Old Borough, Swords
  • The Three Tun Tavern, Blackrock

What are the closing times now that there is a 10pm curfew for pubs in England, Scotland* and Wales?

The following times apply in Wetherspoon pubs in England and Scotland:

  • 9pm last food order
  • 9.30pm last drinks order
  • 10pm pub closes and all customers must leave by this time
    (*The curfew in Scotland starts on Friday 25 September.)

The following times apply in Wetherspoon pubs in Wales:

  • 9.30pm last food order
  • 9.50pm last drinks order
  • 10.20pm pub closes and all customers must leave by this time

Can I still pay by cash or credit/debit card, if I can’t use the Wetherspoon app?

Yes. A staff member will take your order – food and drink will be brought to your table.

However, customers will be encouraged, at all times, to use the Wetherspoon app for ordering and payment.

If a customer cannot use the Wetherspoon app, contactless payments are encouraged. The limit has been increased to £45 for card contactless (Apple/Google Pay limit is £100). Some customers have started to use Wetherspoon gift cards, where possible, to avoid cash transactions.

Face-coverings are now mandatory in hospitality venues. Do customers or employees have to wear a face-covering in pubs?

Customers will need to wear face-coverings while moving around the pub, for example visiting the toilet. Customers can remove face-coverings, when seated at a table.

All staff are now required to wear face-coverings. Non-medical face-coverings, protective eyewear and visors are available to staff. Gloves are not compulsory, but are available, on request. 

PPE will be required for staff working in kitchens or other areas, on occasion, where there might be confined spaces. This will be determined by each pub’s risk assessments.

Exemptions apply to children under the age of 11 and adults with some medical conditions.

There are also scenarios when customers might be asked, and are permitted, to remove a face-covering, including for age-identification purposes and when buying age-restricted products, such as alcohol.

Can I still order at the bar or is it table service only?

Government guidelines mean that our pubs are now operating table service only.

Customers should order directly from their table, using the Wetherspoon app. The app can be downloaded in advance of your visit. Visit this page for more information.

Where unable to order using the app (if a customer has no smart phone), staff will take orders and bring food and drink to the table. Customers cannot order at the bar.

How will you manage groups of customers?

The maximum permitted size of any group around a table is six, whether inside or outside. Through the use of extensive signage, customers will be reminded about social-distancing guidelines.

Customers must remain seated, whether inside or outside. Furniture must not be moved, as it has been positioned for social distancing.

Having a seat in the garden does not automatically guarantee you a seat inside the pub.

If customers do arrive in a large group or attempt to congregate in the pub after arrival, they will be asked to disperse around the pub, if capacity allows, or leave the premises.

We reserve the right to turn away groups larger than six wishing to split across multiple tables.

In Scotland, the above applies, and the group of six is restricted to two households.

In Wales, the above applies, and the group of six is restricted to one extended household.

Will customers have to queue to enter the pub?

Due to reduced capacity, at busy times, queues may develop. Please adhere to the floor markings to enable social distancing while queuing.

Where possible and practicable, one entry point will be in use at all times, with a separate exit point. There will be a hand-sanitiser station at the pub’s entrance(s).

Informational signage will be on view, providing clear guidance and direction for customers as they enter the premises.

Entrance doors will be pinned open to increase air flow and reduce hand contact points.

In Scotland, queuing is forbidden under government guidelines.

Can I book a table in advance?

Table-bookings are not taken in any of our pubs. With capacity restricted, due to social-distancing adjustments, we may be full on Friday and Saturday evenings, but won’t be Sunday–Thursday… Monday is the new Saturday! Feel free to just visit, as normal.

How are your pubs collecting information for test and trace?

Customers must provide details, either on a paper form or by using their smartphone – by scanning a QR code, adding a location ID and submitting details using an online form.

Both the online and paper forms ask for a name, contact phone number, date of visit and arrival/departure time.

Children under 16 years old are not required to provide details.

In England and Wales, from Thursday 24 September, customers will also be able check in on the NHS COVID-19 app. If using the government’s app, there is no need for a customer to complete a Wetherspoon paper or online form. Details of the government’s NHS COVID-19 app (England and Wales) can be found by following this link: www.covid19.nhs.uk

In Scotland, a separate app, NHS Scotland Test and Protect app ‘Protect Scotland’ is available, but is a separate scheme. Customers are still required to complete a Wetherspoon paper or online test and trace form.

Do I have to complete the form?

In England and Wales, from Thursday 24 September, customers will also be able check in on the NHS COVID-19 app. If using the government’s app, there is no need for a customer to complete a Wetherspoon paper or online form.

If a customer refuses either to check in on the NHS COVID-19 app (where in use) or to complete a Wetherspoon paper or online test and trace form – service will be refused.

How will you use my personal details?

The paper test and trace forms are collected throughout the day and stored securely by the pub’s team. The forms will be securely destroyed, after 21 days. Their details will not be stored electronically or shared with any third party, except NHS Test and Trace, if it requests them within the 21-day retention period. Any online forms’ electronic data will be securely deleted, after 21 days.

By providing your details, you are consenting to their release by Wetherspoon to NHS Test and Trace.

Your data protection rights apply.

Are you complying with GDPR?

The government has directed, in COVID-19 pandemic circumstances, that we are permitted to collect personal data from customers and visitors and, along with staff data, pass it to NHS Test and Trace for public health function purposes.

The processes explained above, put in place for the collection, retention and secure destruction of the data, are intended to comply fully with our data-protection obligations to customers, visitors and staff.

Can I move to being inside the pub, after sitting in the garden area?

Please note that, owing to our temporarily reduced capacity, having a seat in the garden does not guarantee you a seat/table in the pub, if it’s at capacity.

Are you showing football or sporting events?

To help to meet social-distancing requirements and to avoid large groups, no football or sporting events will be shown on our TVs, until social-distancing requirements are relaxed by the government.

Are you passing on the VAT reduction to customers?

Yes – please see a company press release detailing our price reductions which pass on the VAT reduction. 

How are you enforcing and publicising the government’s advice about meeting people from outside of my household? 

It is our responsibility to make customers aware of guidelines (which we will do through entrance signage), but it is not our responsibility to enforce them. The designated staff member responsible for monitoring social distancing will also monitor groups and gatherings, taking account of any guidelines.

How did you prepare for reopening?

Pub-specific risk assessments, including COVID-19 control measures, have been undertaken and agreed on with pub management teams.

Operating procedures have been reviewed and amended, as appropriate, with emphasis on reinforcing frequent and proper hand-washing and social-distancing control measures.

Are you providing sanitisers for staff and customers?

Hand-sanitiser stations will be installed in every pub. These will be positioned at the entrance, the bar, outside toilets and at other locations. For most pubs, there will be an average of 10 stations.

How are you keeping the pubs clean?

Dedicated employees will be deployed, at all times, to clean and sanitise the pub, including the toilets.

Tables will be cleared and sanitised after use.

Self-service coffee machines and the coffee station will be sanitised regularly.

How are you protecting your staff?

Staff will be required to complete a health assessment before starting work on each occasion.

When planning rotas, we will endeavour to have staff working in consistent teams (team bubbles).

The bar will be arranged into dedicated work stations to better enable employees to work within safe-distancing guidance. Where possible, only one employee will be assigned to each till. A hand-sanitiser station/hand-washing area will be located behind the bar.

Protective screens will be located at those tills used for customer service.

How are you managing social distancing in your kitchens?

Our site-specific kitchen risk assessment details the control measures introduced.

A maximum capacity of kitchen team members, without the necessity for PPE, will be set and displayed prominently for each kitchen. In certain circumstances, the mandatory use of face-coverings will be a required control measure, based on kitchen occupancy.

Kitchen doors will be pinned open, wherever possible, to increase air flow and reduce hand contact points.

What measures have you taken to ensure safety for customers?

Furniture has been removed, or rearranged, to facilitate social distancing.

Protective screens are used to assist with social distancing.

Signage is attached to tables, asking customers to refrain from moving any furniture.

Hand-sanitiser stations are located at optimum points.

There is regular sanitising of contact points during trading hours.

Tables are clear of all marketing material.

Additional emphasis is placed on serving drinks by holding the base of the glass.

Are you serving the full menu?

The timing of breakfast and the full menu will change to minimise movement for our kitchen staff.

Breakfast will be served until 11.30am, followed by the main menu from 11.30am.

Menu content has been reduced slightly to minimise the number of menu items produced from more than one kitchen workstation.

A reduced range of condiments is now provided in sachets.

Are menus used for multiple customers?

The menu is a single-use, recyclable version.

Are you still offering free tea and coffee refills?

Yes. Customers will receive a clean cup for every hot drink ordered, including refills. Tea will be served from the bar, including refills.

Self-service coffee machines and the coffee station will be sanitised regularly.

Are your pubs using door staff or additional security?

The use of door supervisors will be reviewed.

A body camera will be worn, at all times, by one of the managers on duty.

Every pub will be issued with radios to improve communication.

At busy times, a designated person will be asked to stay on the door to manage numbers.

A designated person will ensure that customers do not move furniture and are not congregating at the bar or in other areas.

Is there a limit to the number of drinks customers may have?

It is not our plan to impose a specific limit on alcoholic drinks consumed, with each customer managed individually.

Are children permitted in your pubs?

Yes. Customers will be requested to keep children seated and to supervise them during toilet visits.

Are your toilets available for customers’ use?

Yes. Signage will be in place on all corridors and staircases leading to toilets, asking customers to ‘please keep left’. Face-coverings must be worn, while customers are not sitting at their tables.

A hand-sanitiser station will be located close to toilets’ entrance/exit doors. Where possible, toilet lobby doors will be propped open.

Signage will be displayed in the toilets, reminding customers about hand-washing frequency and technique.

Are your gardens and smoking areas set up for social distancing?

External areas will be set up with the same social-distancing measures as internally.

To avoid congestion, smoking will not be permitted around any entrance/exit doors.

Where possible, the designated external smoking area will be clearly marked to aid with social distancing.

Our hotels

Are your hotels open?

All Wetherspoon hotels are now open. Bookings can be made online or over the telephone. Contact details can be found on hotels’ web pages. Search for a hotel here.

What is happening with your hotels’ prices, following the chancellor’s announcement about VAT dropping to 5% for hotels?

Staying with us will never have been better value. As a result of the VAT change, we are reducing prices for all of our hotels.

Guests will now be able to book their stay in most of our hotels for £49 (Monday–Saturday) and £39 (on a Sunday). These prices will apply to both our advance payment and flex booking rates. Family rooms will all be priced at £59 each (Monday–Saturday) and £49 (on a Sunday).

Do hotel guests get priority access to the pub?

Please note that, owing to our temporarily reduced capacity, staying in our hotel does not guarantee you a seat/table in the pub, if it’s at capacity.

Hotel guests arriving to check in will not need to wait with other customers queuing to enter the pub.

Do you still store luggage for guests, once they have checked out?

For the time being, we will not be providing this service for our guests. Guests can request to check in early or check out of their room at a later time. Please refer to our terms and conditions for full details.

Do you provide room service, using the app, for hotel guests?

No, we do not provide room service for our hotel guests at any Wetherspoon hotel.

How is check-in managed in reception areas?

Queues will be managed to ensure social distancing. Clear signage will direct guests to maintain social-distancing measures and use the entrance’s hand-sanitiser station.

Protective screens will be used on hotel reception desks/counters. Where hotel guests check in at the bar, protective screens will also be in place.

Can guests still use your lifts?

At check-in, guests will be reminded (if relevant) not to mix with other parties, when using any lift. Signage will be displayed by the lift, with lift contact points sanitised regularly. Hand-sanitiser stations will be placed on each floor, outside the lift.

Do your hotels accept cash?

Cash is not accepted in Wetherspoon hotels.

What will you do, if a guest is suspected of having COVID-19?

If a guest presents with symptoms of COVID-19 or is asymptomatic, but declares the need to self-isolate, he/she will be advised to check out and return home to self-isolate, in accordance with government guidance.

If the guest shows acute symptoms, has breathing difficulties or where there is potential risk to life, the hotel team will follow government-provided COVID-19 protocols.