Our hotels are now open and our hotel teams are looking forward to welcoming you back.
We have made some changes as part of our COVID-19 secure operating plan to ensure our hotels are a safe environment for our employees and guests.
We have introduced:
• pay on booking using our advance rate to reduce the time it takes to check in
• screens in our reception areas
• hand sanitiser stations in the entrance and on each floor of our hotels
• express check out for all our guests
• emailed receipts instead of paper copies
• disposable menus and guest information in every room
• door hangers to confirm your room has been cleaned to our COVID-19 safe standard prior to your arrival
Please click here to view our hotels by location.
If you have booked and paid in advance and you would like a refund or to reschedule your stay, please note that you can complete a ‘contact us’ form here and we will contact you within 14 days of the receipt of your request. If you have booked via booking.com, please cancel via its own online portal to avoid charges.
Some reservation types can be cancelled without charge, before noon on the day of arrival. Other rates are fixed and non-refundable.