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Feedback and general enquiries

How can I contact you?

Contact details for individual pubs and hotels can be found on their web page. To search for a specific pub and its contact details, click here.

How can I get an answer to my question?

If you are in a pub, one of the management team is usually the best place to start.

Alternatively, you can find answers to the most common questions we are asked in this FAQ section or the one on our app. We review the list regularly, so let us know if your question is not covered.

What is the process for making a complaint?

In the first instance, please speak directly to the pub’s manager.

If you are not satisfied with the response, please use this contact form. At the moment, we are unable to take direct calls.

Where can I find you on social media?

The company does not have any social media profiles, including those for individual pubs.

Any profiles promoted on sites such as Facebook, Twitter, Instagram and Snapchat are not endorsed or maintained by the company.

How can I suggest a location for a new pub?

If you have seen a property which you consider would be suitable as a Wetherspoon pub, please click here to let us know about it. 

How can I become one of your suppliers?

If you would like to offer your services to us, please click here to introduce yourself. 

Please be aware that employees are not authorised to enter into legally binding contracts.

No agreement, contract, document, letter or any other attachment to an e-mail should be taken as a legally binding commitment by Wetherspoon, unless it has been signed at the company’s purchasing meeting by an authorised representative.

Employees are not permitted to accept any kind of gift or hospitality, and suppliers must not offer it.

Can I have more information about the company?

Information about J D Wetherspoon can be found by visiting our ‘About Us’ and ‘Investors’ pages.

Unfortunately, because of the high volume of requests, we regret that we are unable to answer individual questions or complete questionnaires.

What do I do if I’ve had an accident in one of your pubs/hotels, resulting in an injury?

Please inform the duty manager, as soon as possible, at the venue where the incident occurred.

Alternatively, please e-mail with details of your claim and supporting documents:

How do I make a personal injury claim?

If you have already spoken to us, yet are not satisfied with our response, then you may wish to seek independent legal advice on how to proceed.

Your adviser should visit the MOJ portal. Our claims handler is Willis Tower Watson, Willis Limited, Friars Street, Ipswich, IP1 1TA – on the MOJ portal as Willis Group (portal ID: D00072). Our insurer is Liberty Mutual Insurance Europe SE (policy number: 1000356639-01).

Which methods of payment do you accept?

When paying at the bar, contactless card payments are encouraged.

We accept the following methods of payment: cash, Wetherspoon gift cards (available in sterling and euros), debit and credit cards, American Express, JCB, Apple Pay and Google Pay. Some pubs also accept foreign currency (notes only). We will provide a receipt, on request, at the time of ordering.

Payment on the app may also be made using debit and credit cards, American Express, Google Pay, Apple Pay and PayPal.

Wetherspoon gift cards (sterling) may be purchased and redeemed only within the UK are not redeemable in the Republic of Ireland. Wetherspoon gift cards (euro) may be purchased and redeemed only within the Republic of Ireland are not redeemable at Wetherspoon pubs in the UK.

Our gift cards are not available to order online or over the phone.

For more information on Wetherspoon gift cards, please click here.

How do I place a large order for Wetherspoon gift cards?

If you would like to discuss a large order of gift cards, please e-mail:

Discounts are available for large orders, as follows, placed via the customer services team:

Order value








Do I need to pay a deposit?

Some of our pubs may request a deposit to secure table reservations or meeting rooms. For more information, please speak to a team member of the pub you are planning to visit.