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Please note that it is always better to raise any complaints during your pub visit with the manager on duty. Our pub teams can handle queries or issues on the day much more effectively than our head-office team. Please be aware, in most cases, that we will refer you back to the pub’s manager. 

Missing items from an app order should always be raised during your visit with the manager on duty. We are unable, centrally, from head office, to trace missing items or orders. During your pub visit, pub managers are able to either fulfil an order or issue a refund, as necessary.

For queries about a specific pub, you can use the pub-search feature to find its contact details, then liaise with that pub directly. Note that our pubs do not take table or hotel room bookings.

If, after reading our FAQs, you are unable to find an answer to your query, please complete the ‘contact us’ form below.

Many thanks

Wetherspoon Customer Services

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